Terms & Conditions

Customer service

Please contact us if you have any questions or need help placing your order.

Call our support: +46 8 120 163 00

Or by E-mail: [email protected]

Customer Support is open Monday – Friday 10 a.m. - 4 p.m.

Shipping and Shipping Charges

Each garment is carefully inspected and packed in order to make sure that it will reach you in perfect condition. We ship to most countries in the world. You will be responsible for any customs or duty charges that are incurred when your order reaches your country.

All payments are handled by Klarna or Paypal.

All of our products are shipped via DHL. We strive to keep delivery charges as low as possible. Therefore, all deliveries and returns within Sweden are free of charge.

Please note: We don’t deliver to Åland, Canary Islands, Greenland and the Faroe Islands.

Please see list for pricing to your country:

• Sweden  -  a shipping fee of 89 SEK is added. - Delivery & Return
• Europe EU-contries from 5,9 € - 15 €
• Europe non EU-contries - 350 SEK - Delivery
• North America – 1000 SEK - Delivery
• South America – 1000 SEK - Delivery

Customs & Duties 

When ordering from a non-EU country the tax is deducted from the total order value. An additional cost will be issued the customer when it has arrived at the destination. When you buy a product from us from a non-EU country you effectively become an importer and become liable to Customs and Excise Duty as well as VAT payments, DDU (Delivery Duty Unpaid). Product prices are exclusive of all taxes and duties in these cases. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we advise you to contact your local customs office.

Delivery time and tracking with DHL

We normally dispatch orders within 12 hours of receiving them. Orders from Sweden have a delivery time of 2-3 days. Most orders outside Sweden will reach customers within 1-2 weeks. Note, this is an estimated time. You will receive a notice by e-mail and/or text-message when the order is ready to be shipped and once your order is delivered at your nearest DHL pick-up point. DHL will always try to deliver at your nearest pick-up point, if it’s possible. 

Cancelling an order

If you would like to cancel your order, please contact customer service as soon as possible via email: [email protected] or telephone, +46 8 120 163 00. If your package hasn’t shipped we will cancel it straight away. If your order already shipped, please return it within 14 days.

Transport damage

If the package is damaged or fractured, please immediately notify the carrier and contact our customer service by email: [email protected] or telephone, +46 8 120 163 00.

Unclaimed packages

If you for some reason don’t pick up your goods we do have to charge you for the returning shipping fee. There will also be an extra handling fee of 250 SEK.

Returns

If you are not satisfied with your order you may return your items within 14 days of delivery for a full refund. In case of a return, a return fee of 89 SEK will be deducted from the refund.

If you live outside Sweden, you are responsible for all return shipping charges. 

Return your item by following the steps below:

1. E-mail customer service before you send the garment. [email protected]
2. The garment may not be used and the tags must still be attached to the neck label.
3. Include your name and order number on the return form and place it in the box together with the garment to be returned.
4. Close the box well
5. If you live in Sweden: attach the DHL return sticker you received with your shipment, on the outside of the box.  The return shipping is prepaid.
6. If you live outside Sweden: Unfortunately, we cannot cover the cost of postage for returned items unless the items are faulty or the reason for the return is our mistake. It is the responsibility of the customer for return shipping. Make sure you get insurance for the shipment, as we cannot be responsible for lost items. We will refund the money to you as soon we receive items. It may take up to 3 days for processing. 

Adress for your return:

Camilla Thulin Design AB

Möregatan 10

118 27 Stockholm

Sweden

Change

If you wish to exchange for another size or style, just follow the steps above to return your purchase. Then, simply place a new order.   

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. www.camillathulin.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel an account all together.

Conditions of use

By placing an order with Camilla Thulin Design you are agreeing to our Terms and Conditions. A contract between you and Camilla Thulin Design AB for purchasing one or more of our products will only exist once an order has been accepted through this web site. You represent that you are at least 18 years of age. If you are under 18, you may place an order at www.camillathulin.com only with involvement of a parent or guardian.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of Camilla Thulin. We reserve the right to discontinue any product at any time.

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will notify you by e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

Occasionally, there may be information on our site or in the Service Agreement that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Questions about the Terms of Service should be sent to us at [email protected]