Right of Withdrawal / Complaints
14-Day Right of Withdrawal (EU Standard)
You have the right to cancel your purchase within 14 days of receiving your goods. You may also cancel your order on the same day it was placed by emailing [[email protected]](mailto:[email protected]). We will then cancel your order via Klarna, which handles the refund.
Exercising the Right of Withdrawal
If you wish to return an item, it must be in its original condition, without defects caused by use, and with the hangtag still attached. Please include the return form received with your shipment and preferably state the reason for the return.
Return within Sweden:
Attach the enclosed prepaid return label to the parcel and submit it at your nearest DHL service point.
Return from outside Sweden:
You are responsible for return shipping costs. Contact your nearest DHL service point or equivalent carrier. We recommend keeping your receipt and tracking number in case the return shipment is lost.
The customer is responsible for ensuring the return reaches us in its original condition. If we assess that the item has been used or altered, a deduction for depreciation may be made from the refund.
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Exchanges
If you wish to exchange an item, return the garment (return fee 89 SEK) and place a new order for the desired item.
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Complaints
If your item was delivered defective or incorrect, you have the right to return it. Please contact us at [[email protected]](mailto:[email protected]) before returning the item for further instructions.
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Return Instructions
1. Pack the item securely in the original packaging or use your own packaging/box.
2. For returns within Sweden: Use the completed prepaid return label included in the package.
3. For returns from outside Sweden: You are responsible for the return shipping cost. Contact your nearest DHL service point or equivalent carrier.
4. Attach the return label to the parcel and seal it carefully.
5. Submit the return at your nearest DHL service point and keep the receipt.
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Refunds
Refunds are processed as soon as the return has been received, and no later than 14 days after the parcel has arrived at our premises.
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Incorrect Items
If you have received an incorrect item, please contact customer service as soon as possible: [[email protected]](mailto:[email protected])